1. Introduction
Smyrna Bioscience (website URL: https://smyrnabioscience.com/) values your trust and is committed to protecting your privacy. We are a United States–based biotechnology company focused on developing research-use-only (RUO) products, including molecular diagnostics, qPCR assays, and laboratory reagents.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. By using our website, you agree to the terms outlined in this Privacy Policy.
2. Data Collected
Data Storage Location
Smyrna Bioscience is a United States–based company. Our website and associated data may be hosted on secure servers provided by trusted third-party hosting providers. We take appropriate technical and organizational measures to protect your data and ensure it is handled in accordance with applicable data protection laws.
Registration Data
If you register on our website, we may collect and store your name, email address, company name, and any additional information you voluntarily provide. You can access, update, or request deletion of your personal information at any time. Website administrators may also access and manage this information for operational purposes.
Purchase Data
If you purchase products from Smyrna Bioscience, we collect information necessary to process your order, including your name, billing/shipping address, email, and payment-related details. Payment information is processed securely through third-party payment providers and is not stored on our servers.
We use this data to fulfill orders, provide customer support, and maintain transaction records.
Support & Communication Data
If you contact us for support or inquiries (via email, forms, or other communication channels), we collect the information you provide, such as your name, email, and message content. This data is used solely to respond to your request and provide customer service.
Comments
If you leave comments on our website (if enabled), we may collect the data shown in the comment form, along with your IP address and browser information to help detect and prevent spam.
Contact Form
Information submitted through our contact forms is sent to our secure company email systems and is used strictly for customer service and communication purposes. We do not sell or share this information with third parties for marketing purposes.
Analytics Data
We may use analytics tools (such as Google Analytics) to understand how visitors interact with our website. These tools collect anonymized data such as pages visited, time spent on the site, and general geographic location. This information does not identify individual users.
You can opt out of analytics tracking through your browser settings or available opt-out tools.
Use of Personal Data
We use collected data for the following purposes:
- To verify user identity and manage accounts
- To process orders and deliver products
- To provide technical and customer support
- To communicate important updates, changes, or service-related information
- To monitor and prevent fraudulent or unauthorized activity
- To improve website functionality, performance, and user experience
- To comply with legal and regulatory obligations
3. Embedded Content
Pages on the Smyrna Bioscience website may include embedded content from third-party websites (for example, videos, social media feeds, or other media). Embedded content behaves in the same way as if you visited the external website directly.
These third-party websites may collect data about you, use cookies, implement additional tracking technologies, and monitor your interaction with their content. This may include tracking your interaction if you are logged into those platforms.
We do not control these third-party services and recommend reviewing their respective privacy policies.
Third-Party Services We May Use
YouTube
We may embed videos hosted on YouTube to provide educational or product-related content. YouTube may collect usage data and set cookies in accordance with its own privacy policy.
More information: https://policies.google.com/privacy
Facebook (Meta)
We may display content or links related to our Facebook page. Facebook may collect data through embedded plugins or links in accordance with its privacy policy.
More information: https://www.facebook.com/privacy/policy/
X (formerly Twitter)
We may display or link to content from X (Twitter). X may collect data and use cookies based on its own privacy practices.
More information: https://twitter.com/en/privacy
We only enable such embedded content where applicable and aim to minimize unnecessary data sharing. Where required, user consent will be obtained before loading third-party content.
4. Cookies
Smyrna Bioscience uses cookies and similar technologies to enhance your browsing experience, improve website functionality, and analyze website traffic.
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, manage sessions, and understand how users interact with our site.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the website.
Types of Cookies We Use
1. Necessary Cookies (Required for Website Functionality)
These cookies are essential for the operation of our website and cannot be disabled in our systems.
Examples include:
- Session cookies (e.g., PHPSESSID): Used to maintain your session while navigating the website
- Security cookies: Help detect and prevent malicious activity
- Load balancing cookies: Ensure the website functions efficiently
2. Functional Cookies
These cookies allow the website to remember your preferences (such as language or region) and provide enhanced, more personalized features.
3. Analytics Cookies
We may use analytics tools (such as Google Analytics) to collect anonymized data about how visitors use our website. This helps us improve performance and user experience.
Collected data may include:
- Pages visited
- Time spent on the site
- General geographic location (non-identifiable)
4. Account & Login Cookies (If Applicable)
If you create an account or log in to our website, cookies may be used to:
- Authenticate your identity
- Maintain your login session
- Store user preferences
Examples may include:
- Login status cookies
- User interface customization cookies
Managing Cookies
You can control or disable cookies at any time through your browser settings. Most browsers allow you to:
- View stored cookies
- Delete cookies
- Block cookies from specific sites
- Block all cookies
For more information, please refer to your browser’s help section.
Third-Party Cookies
Some cookies may be set by third-party services integrated into our website (such as analytics or embedded content). These third parties have their own privacy and cookie policies, which we do not control.
5. Who Has Access to Your Data
Smyrna Bioscience limits access to your personal data to authorized individuals only and only when necessary for business operations.
If you do not have an account or have not submitted personal information through our website (such as via contact forms or purchases), we do not retain personal data about you beyond basic anonymized analytics.
If you are a registered user or customer, your personal information may be accessed by:
- Authorized system administrators for website maintenance, security, and operational purposes
- Customer support personnel to assist with inquiries, orders, or technical support requests
All individuals with access to personal data are required to handle it in a secure and confidential manner.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
6. Third-Party Access to Your Data
Smyrna Bioscience does not sell, rent, or share your personal data with third parties for marketing purposes.
However, we may share limited information with trusted third-party service providers when necessary to operate our business and provide our services. These third parties are only given access to the data required to perform their specific functions and are obligated to protect your information.
Service Providers We May Use
Payment Processors
We use secure third-party payment processors to handle transactions. These providers may receive necessary billing and payment information to process your order. Smyrna Bioscience does not store full payment details on its servers.
Website Hosting & Infrastructure Providers
We may use third-party hosting providers to store and manage our website and data securely. These providers implement industry-standard security measures to protect your information.
Email & Communication Services
We may use third-party email platforms to communicate with customers (e.g., order confirmations, support responses). These providers process your email address and communication data solely for this purpose.
Analytics Providers
We may use analytics services (such as Google Analytics) to understand website usage and improve performance. These services collect anonymized data and do not identify individual users.
All third-party providers we work with are required to maintain the confidentiality and security of your data and to use it only for the purposes specified by Smyrna Bioscience.
7. How Long We Retain Your Data
Smyrna Bioscience retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Customer & Account Data
If you create an account on our website, we store the personal information you provide in your user profile. You may access, update, or request deletion of your personal data at any time (subject to legal or operational requirements). Website administrators may also access and manage this information as needed.
Order & Transaction Data
Information related to purchases (such as billing and order history) is retained for accounting, legal, and operational purposes, including compliance with tax and regulatory requirements.
Support & Communication Data
If you contact us for support or submit inquiries, we retain that information for as long as necessary to provide customer service and maintain records of communication. You may request deletion of this data where applicable.
Comments (If Enabled)
If comments are enabled on our website, any comments and associated metadata may be retained to facilitate follow-up interactions and improve user experience.
Data Retention Requests
You may request deletion of your personal data at any time. We will honor such requests unless we are required to retain certain information for legal, security, or legitimate business purposes.
8. Security Measures
Smyrna Bioscience takes the security of your personal data seriously and implements appropriate technical and organizational measures to protect it.
We use industry-standard security protocols, including SSL/HTTPS encryption, to ensure that data transmitted between your browser and our website is secure and protected from unauthorized access.
Data Protection Measures
Our security practices include:
- Encryption of data during transmission (SSL/HTTPS)
- Restricted access to personal data by authorized personnel only
- Secure hosting environments and infrastructure
- Regular monitoring for potential vulnerabilities and threats
Data Breach Response
In the event of a data breach, Smyrna Bioscience will take immediate action to:
- Investigate and contain the incident
- Protect the integrity of our systems
- Notify affected users where required by applicable laws
- Implement corrective measures to prevent future incidents
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Your Data Rights
Smyrna Bioscience respects your rights regarding your personal data and is committed to providing you with control over your information.
General Rights
If you have an account on our website or have provided personal information (such as through purchases or contact forms), you have the right to:
- Access your data – Request a copy of the personal data we hold about you
- Correct your data – Request updates or corrections to inaccurate or incomplete information
- Delete your data – Request deletion of your personal data, subject to legal and operational requirements
- Restrict or object to processing – Request limitations on how your data is used in certain circumstances
Please note that we may retain certain information where required for legal, accounting, security, or operational purposes.
If you request deletion of all your personal data, some services (such as order history, account access, or customer support) may no longer be available to you.
GDPR (European Users)
For users located in the European Economic Area (EEA), you are entitled to additional rights under the General Data Protection Regulation (GDPR), including:
- The right to access, correct, or erase your personal data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time (where processing is based on consent)
- The right to lodge a complaint with a data protection authority
Smyrna Bioscience is committed to complying with applicable data protection laws, including GDPR where relevant.
For more information, please visit: https://gdpr.eu/
How to Exercise Your Rights
To make a request regarding your personal data, please contact us using the information provided in the “Contact Information” section of this Privacy Policy.
We will respond to all legitimate requests within a reasonable timeframe in accordance with applicable laws.
10. Third-Party Websites
The Smyrna Bioscience website may contain links to third-party websites for your convenience or reference. These websites are not owned or controlled by Smyrna Bioscience, and we are not responsible for their privacy practices, content, or security.
By clicking on third-party links, you acknowledge that you are leaving our website and that any data you provide will be subject to the privacy policies and terms of those third parties.
External Links & Social Media
Links to social media platforms or external websites (including icons or text links) will only connect you to those services if you choose to click on them. We do not automatically share your personal data with these platforms.
No Liability for Third Parties
Smyrna Bioscience is not responsible for how third-party websites collect, use, or manage your data. We encourage you to review the privacy policies and terms of service of any external websites you visit.
Policy Scope
This Privacy Policy applies solely to information collected by Smyrna Bioscience through its website and services. It does not extend to third-party websites or services.
11. Release of Your Data for Legal Purposes
Smyrna Bioscience may disclose your personal information when required to do so by law or when we believe, in good faith, that such action is necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Respond to subpoenas, court orders, or other lawful requests
- Protect and defend the rights, property, or safety of Smyrna Bioscience, our users, or others
- Investigate or prevent fraud, security issues, or other potentially unlawful activities
Where permitted by law, we may notify you if your personal data is subject to a legal request. However, we are not obligated to provide such notification in all cases.
Any disclosure of personal data will be carried out in accordance with applicable laws and regulations.